Shipping & Delivery

Shipping ashes from you to us

Once your order is finalised, paid and reviewed by us, you will receive a confirmation email.
Within 24 hours after sending the confirmation email, we'll send you our cremation package by postal services. This package contains a small resealable plastic bag, if applicable a pre-stamped envelope, a small wooden spoon and an explanation letter on how to proceed to send us the ashes.

For Ireland, we offer 2 possibilities:
1. The envelope is sent back to us by Anpost: free of charge.
2. The envelope is picked up by Courier and brought to us: € 10.00 additional cost.

For all other countries, we always pick up the envelope by courier.
The additional cost is:
- UK: € 35.00
- Belgium, France, Germany, Luxembourg & Netherlands: € 50.00
- Austria, Denmark & Switzerland: € 55.00
- Czech Republic, Hungary, Poland, Sweden, Slovenia & Slovakia: € 65.00
- Finland & Norway: € 85.00
- Bulgaria, Estonia, Lithuania, Latvia & Romania: € 100.00
These prices also include the extra costs of shipping your order, when ready.

Shipping from us to you

Once your order ready, we will ship it to you. Shipping from us to you is free of charge.

Delivery time

It takes in average 6 to 8 weeks to deliver your order, starting from the day we received your shipment of the ashes.

You will receive an email within 24 hours (Monday to Friday, except Irish Bank Holidays) when we received your shipment of the ashes.

You will also receive an email when your order is shipped with a track & trace code.
For all deliveries, we work with GLS, General Logistics Systems.